Member Services

Frequently Asked Questions

Maintenance and Tax Assessments

1. Why do my maintenance fees have to be paid prior to depositing my week?
Usage of your timeshare week is contingent on the payment of your annual maintenance fees. Depositing your week constitutes usage since the association is obligated to honor the guest sent through the exchange company.

2. Why do maintenance fees increase throughout the years?
Maintenance fees are assessed to cover all costs of the resort. Any planned increases for products or services are budgeted. The Board of Directors approved the budget according to the provisions of the association Bylaws.

3. Why do I have to pay for other owners' bad debt?
As members of a community association, all owners share all expenses. When some owners do not pay, the amounts of assessments that are unpaid become the shared expense of all owners.

4. Can I pay my maintenance and tax fees online?
Yes, simply log into our members-only site by selecting the "Member Login" link on the right side of this window. If you don't have an account, register with us by selecting the "Register New Account" link on the right side of this window. It's a free service available to our members.

5. If my taxes were included in my maintenance fee bill, will I receive another bill for taxes later?
Many of our resorts have combined the maintenance and tax fees into one bill. If you have been billed for taxes, your resort budget statement will reflect a Real Estate Tax assessment amount and you will not receive a separate tax bill.

Exchange Questions

6. How soon can I deposit my week for exchange?
You are able to bank your week as soon as your maintenance fees have been paid for the year you wish to deposit. Fixed week owners can deposit their week up to two years in advance and floating week owners can deposit up to eleven months in advance of their week. Please refer to your association Bylaws for details. Late deposits (less than 60 days in advance of your week) with exchange companies have restrictions on travel benefits.

7. Is there a time limit on when I have to bank my week with Celebrity Resorts Connections?
The program allows you to accrue your week up to 30 days prior to the start of the week for a fee of $29.00. If less than 30 days notice is given, then a fee of $259.00 will apply.

8. Should I call to confirm my week?
Yes, your home resort requests that you confirm that you will be using your timeshare. Please call Member Services at (800)423-8604, at least 14 days prior to the start of your week, to confirm your vacation.

9. Is there a fee for changing the dates from the week that I own?
Yes, this transaction is an "Internal Exchange" through Celebrity Resorts Connections. Owners are able to exchange their week to a different location or different dates for a fee of $99.00. All exchanges are subject to availability.

10. Is there a fee for exchanging outside my season?
There are fees involved when upgrading to a higher season. The fees are charged according to the Celebrity Resorts Connections guide.

How can I extend my accrued week?
All weeks that are accrued with the Celebrity Resorts Connections program are valid until December of the following year. At this time we do not offer time period extensions through the internal exchange program. However, if you would like your week to be held longer than one year, you may elect to bank it with your exchange company instead of the Celebrity Resorts Connections program.

12. Why does the calendar for RCI/Interval International differ from my home resort?
The calendar for your exchange company is a generic calendar for all resorts within the directory. Your home resort calendar is based on the check-in day for your home resort.

13. Can I cancel my Celebrity Resorts Connections exchange?
Please view the Rules and Regulations for the Celebrity Resorts Connections exchange program.

14. How long does it take for my membership with RCI Points® to get processed?
Once your contract has closed, it takes 8-12 weeks to receive your RCI Points® membership information. The submission date can vary based on contractual issues.

RCI Points

15. When I become an RCI Points® member, can I still reserve my week to stay at my home resort?
Once you have become an RCI Points® member, your points will automatically be deposited each year. You may request reservations using your points by calling (877)968-7476.

16. How can I become an RCI Points® member?
Simply contact our Member Services department at (800)423-8604, we will verify that your resort is an RCI Points® affiliate and then a member from our Sales department will contact you.

Other Questions

17. What is ARDA-ROC?
ARDA-ROC stands for American Resort Developer's Association-Resort Owner's Committee. This is a voluntary contribution to the national association that lobbies to protect resort owners' rights.

18. Does my home resort assist in reselling my timeshare?
At this time Celebrity Resorts does not offer a resale program. Once you have located a buyer for your timeshare, you may contact Celebrity Resorts for assistance with transferring the titles over to the new owner.

19. When can I contact Member Services?
Hours of operation are Monday-Friday 9:00 a.m. - 7:00 p.m. EST, and Saturday 9:30 a.m. - 6:00 p.m. EST. To speak to a Member Services Agent, please call toll free 1-800-423-8604.